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Our return policy

Balthazar Ltd will, as a matter of policy, accept the return of all unopened wines that are stock items if they are found to be unsatisfactory. Either a refund or an exchange will be undertaken when Balthazar has received the returned goods. Balthazar must be notified of intention to return within 2 weeks of delivery. Balthazar will attempt to collect said goods but should the goods need to be delivered by a third party, the onus is with the Customer.

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